FAQ Tepso:
How are returns handled?
Returns are made easy. Please contact [email protected] and send us an e-mail that you wish to return Tepso items. We will send you a return shipment label. For more information please click here: shipping & returns
Which payment options are available?
You can choose either payment by credit card, PayPal or other payment options.
Where are Tepso® textiles produced?
The yarn is produced in Austria since 50 years. Manufactoring of our textiles is especially complex due to the low friction of our yarn and is done by highly specialized partners in Italy.
Is the production of Tepso® textiles environment friendly
Our yarn is OEKO-TEX® Standard 100 certified. Due to the production in Europe the very strict European environment protection rules apply.
How long does the Tepso® effect last?
Tepso® yarn does not react with other material, hence the life period is infinite theoretically. Of course the material can suffer from contact with rough surfaces. The low friction and therefore the Tepso® effect stays intact at all time as our textiles are not coated but consist of 100% Tepso® material.
How is rubbing of seams and labels prevented?
Seams and labels are on the outside to prevent any skin irritation.
Do colors wash out easily?
Tepso® textiles' colors do not wash out. The colors remain the same.
How should Tepso® textiles be cleaned?
We recommend hand washing or in the wahing machine on a slow cycle. Generally, Tepso® fabrics and their function are not affected by detergent and / or temperature.
Is it possible to use ointments under the textiles?
Tepso® textiles are well equipped to combine with ointments. Stains can be washed out easily.
Do I still need other forms of treatment when using Tepso® textiles?
Tepso® textiles are an ideal addition to your normal treatment but no complete replacement. Studies show a significant reduction of lesions though, usage of ointments can therefore be reduced.
